OFFICE OF THE INSPECTOR GENERAL - METROPOLITAN TRANSPORT AUTHORITY

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Barry L. Kluger
Inspector General
Two Penn Plaza, 5th Floor
New York, NY 10121
212-878-0000
24-Hour Complaint Hotline
1-800-MTA-IG4U
1-800-682-4448

INSPECTOR GENERAL'S MESSAGE

As a lifelong New Yorker and an MTA rider for more than 50 years, I have a personal interest in the quality of public transportation. And as a public servant for virtually my entire career, I have a professional interest in helping government provide the best possible public service. Thus, it was with distinct pride and great pleasure that I accepted my gubernatorial appointment as MTA Inspector General with the advice and consent of the Senate.

As the Inspector General, I see myself as a constructive critic and public advocate. To perform those functions most effectively, I work on two main fronts. First, this Office makes reports and referrals regarding a variety of issues. Toward that end, I direct my staff in a fair and objective investigation of complaints alleging criminality, fraud, waste and abuse, as well as safety, service and management deficiencies. I also direct my staff in its performance of in-depth audits and reviews of a wide variety of business and service-related activities of the MTA and its agencies, including audits and reviews of the MTA’s contractors and vendors.

Second, while at all times preserving our independence, we have worked hard to broaden our knowledge of agency issues; confirm our integrity and commitment to excellence; demonstrate our credibility, objectivity and fairness; minimize agency opposition and resistance; and foster agency candor and cooperation. As a result, we have had an unprecedented opportunity to work for the benefit of the MTA riders.

My staff and I remain excited and energized by our opportunities and challenges, and confident that we will continue to help the MTA to serve the public.

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