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Two Penn Plaza
5th Floor
New York, NY 10121
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1-800-MTA-IG4U
1-800-682-4448

Email Us:

Complaints@mtaig.org

EMPLOYMENT OPPORTUNITIES


The MTA OIG employs professionals with a variety of skill sets to accomplish its work. During times of recruitment, specific job opportunities will be posted below.

 

Available Positions:


Job title:  IT Network Security Engineer
Starting Salary:  $60,364 - $81,768
Open & Closing Dates:  09/03/19 – 09/27/19
Agency:  Office of the Inspector General/Metropolitan Transportation Authority
Location:  New York City, New York
Hours:  Full-Time - 8:30am to 5:00pm (7.5 hours/day)

Summary:

This position will perform a combination of security design and implementation work, as well as security testing and implementation of new products or enhancements to current products. This position will also conduct system penetration and vulnerability testing and reporting. This position is responsible for the support of the production environment which ensures the appropriate security policies and practices are implemented and enforced.

Responsibilities:

Design, configure, implement and maintain all security platforms and their associated software, such as routers, switches, firewalls, intrusion detection/intrusion prevention, anti-virus, cryptography systems, SIEM, Anti-SPAM, and MDM. Design, review and conduct ongoing assessment of firewall, intrusion detection/intrusion prevention, SIEM, VPN, SSL, application control, Antivirus, and other network component policies. Daily triage and update/resolution of tickets generated by CRM ticketing system and respond to inbound phone and electronic requests for technical assistance. Ensure network security best practices are implemented through auditing: router, switch, firewall configurations, change control, and monitoring. Provide periodic vulnerability testing, and lead remediation projects. Formulate systems and methodologies as well as respond to security related events and assist in remediation efforts. Coordinate and monitor log analysis for our managed services offerings, to ensure customer policy and security requirements are met. Follow project management methodology and demonstrate best-practices in network documentation as required. Manage all client situations in a professional and courteous business manner with an emphasis on customer satisfaction, while timely keeping the customer abreast of expectations, problem status and completion.

Qualifications:

1. Preferred professional certification include; FCNSP, CCNP, CISSP, SSCP,CEH, GIAC, Security + , OSCP.
2. Bachelor’s Degree in Information Systems or Computer Science preferred and a minimum of 5 years experience in Networking/Security.
3. Minimum of four years’ experience with information technology.
4. Minimum of two years’ experience with information technology security.
5. Excellent communication skills and experience working in a collaborative environment.

Desired Skills

Knowledge of security network devices (firewalls, switches, SIEM, Antivirus, cryptography, etc.) and other security networking hardware/software tools. Demonstrated understanding of information security concepts, standards, practices, including but not limited to firewalls, intrusion prevention and detection, TCP/IP and related protocols, device monitoring and log management and event monitoring/reporting Experience in LAN and WAN technologies, network design, network management etc. Strong understanding of TCP/IP, subnetting, routing, and access control lists, firewalls, VPN, NAT and network traffic analysis. Strong organizational skill and be able to attend to and prioritize projects. Demonstrable analytical and technical aptitude with focus on identifying and alleviating the root cause of the issue; solves the whole problem. Proven ability to thrive and respond to frequent demands of multiple constituents, both internal and external, in a customer centric manner and high demand environment.


Job title:  Help Desk Technician
Starting Salary:  $47,999 - $59,999
Open & Closing Dates:  09/05/19-09/12/19
Agency:  Office of the Inspector General/Metropolitan Transportation Authority
Location:  New York City, New York
Hours:  Full-Time - 8:30am to 5:00pm (7.5 hours/day)

Summary:

The Help Desk Analyst shall provide technical knowledge and customer service support for highly specialized systems applications. Document and analyze issues reported by new and existing users and provide viable solutions. Participate as needed in the software development life-cycle and change control board.

Responsibilities:

Define help desk support procedures and process. Provide technical assistance for incoming requests and issues related to system applications. Respond to requests online, via email or telephone. Gather detailed information and ask applicable questions to troubleshoot and determine the nature of the requests/problems. Provide users with clear instructions on resolving their issue - walk users through the problem-solving process. Document and maintain a knowledge base of issues and issue resolution responses and strive to restore user productivity as soon as possible to the system. Follow-up with customers to ensure requests and or issues are satisfactorily resolved. Use a helpdesk tracking system to document all application issues, application enhancement requests and change requests. Provide reporting of helpdesk activity and statistics such as number of open and closed helpdesk requests, provide metrics related to the lifecycle of a helpdesk request (average time of resolving help desk requests based on category) in addition to reporting on reoccurring issues and requests (most frequent issue or change request). Work with Development and Quality Assurance team members, as well as, Project and Program Managers on SDLC activities for the application.

Qualifications:

1. A baccalaureate degree from an accredited college and/or three years of on-the-job experience in both hardware and software support and at least three years of experience in direct customer support
2. Self-motivated individual with excellent communication and interpersonal skills
3. Capability to work independently as well as well as part of a team
4. Good analytical and problem solving skills
5. Ability to troubleshoot hardware and software problems over the phone as well as on-site
6. In-depth and hands-on experience with Microsoft Technologies
7. Advanced knowledge of standard PC, laptop, and mobile technology
8. Ability to document policies and procedures
9. A+ certification a plus.

Desired Skills & Competencies

One or more of the following certifications: COMPTIA A+, Network+, MCITP Enterprise Desktop Support Technician, HDI Support Center Analyst, MCSA, ITIL v3 Foundations, proficient or familiar with ARS/Remedy, JIRA, and CRM tools, familiar with SQL and experience with programming language, ability to work in a fast-paced dynamic environment, demonstrated customer service skills and ability to work in a team environment, and a self-starter who takes initiative, contributes new ideas, and takes direction positively. Must have knowledge of HTML, Office 365 and Microsoft programs. Great Customer Service, Problem Solving and Analysis skills, excellent verbal and written communication skills and experience supporting web applications/systems.


Job title:  Senior Associate Counsel
Starting Salary:  $117,245 - $150,000
Open & Closing Dates:  09/05/19-09/12/19
Agency:  Office of the Inspector General/Metropolitan Transportation Authority
Location:  New York City, New York
Hours:  Full-Time - 8:30am to 5:00pm (7.5 hours/day)

Summary:

Under the general direction of the Executive Deputy Inspector General, Legal & Investigative Unit, and/or the General Counsel, responsibilities include conducting investigations, overseeing investigations, providing guidance to legal and investigative staff carrying out legal and investigative projects as assigned

Responsibilities:

Plan and direct confidential investigations and reviews. Review investigative memoranda and reports.
Prepare Inspector General investigative reports.
Represent the MTA Inspector General in judicial and administrative proceedings.
Research legal issues and analyze documents related to investigations.
Draft memoranda, reports, subpoenas, and other legal documents.
Take depositions and statements.
Reports on the progress of assigned legal matters and investigations, including the preparation of closing memoranda, to the Executive Deputy Inspector General, Legal/Investigative Unit and/or General Counsel, as appropriate.
Attend case review and interim meetings, as appropriate.
Supervisory and training program responsibilities as directed by the Executive Deputy Inspector General for Legal & Investigations.
Other duties as assigned by the Executive Deputy Inspector General, Legal & Investigative Unit and/or General Counsel, as appropriate.
Attend Senior Staff meetings.

Qualifications:

Graduation from an accredited law school and a minimum of six years legal experience including the supervision of investigations or reviews and the preparation of reports relating thereto, conduct trials, motion practice, legal research, brief writing, and appeals, or equivalent experience.
Admission to the New York Bar.

Desired Skills:

Ability to analyze problems and organize and present views and conclusions. Ability to explain complicated legal matters to those not trained in the law.
Experience in a law enforcement or investigative agency is preferred.
Excellent written and oral communications skills.


Job title:  Investigator
Starting Salary:  $58,413 - $73,016
Open & Closing Dates:  09/05/19 to 09/27/19
Agency:  Office of the Inspector General/Metropolitan Transportation Authority
Location:  New York City, New York
Hours:  Full-Time - 9:00am to 5:30pm (7.5 hours/day) Night-time and weekend tours of duty may be required

Summary:

Under the direction of the Chief and Deputy Chief Investigator, responsibilities include conducting complex and sensitive investigations involving allegations of waste, fraud, abuse, criminality, misconduct and other illegal, unethical or improper activities relating to the Metropolitan Transportation Authority and its affiliated agencies.

Responsibilities:

Investigators conduct investigations into allegations of fraud, waste and abuse within the mandate of the MTA Inspector General. They coordinate their work with a team of senior investigators, attorneys and occasionally auditors to ensure that all pertinent data, evidence and investigative information has been obtained, documented and conveyed consistent with professional investigative standards. Investigators conduct investigative work both internally and at off-site locations at varying hours, including nights and weekends. They also may be asked to assume additional duties and assignments as directed by the Chief and Deputy Chief Investigator.
Receiving and distributing all incoming correspondence. Upon signing for the receipt of parcels, opens packages and checks packing slip to ensure inclusion of all items. Hand delivering correspondence to appropriate parties, as may be necessary. Responsible for metering, documenting and mailing all outgoing correspondence and preparing semi-annual report on postal expenses. Responsible for off-site deliveries and pickups at various locations when necessary.

Qualifications:

1. A baccalaureate degree from an accredited college and three (3) years of satisfactory full-time experience conducting complex and sensitive investigations or related work to identify, gather and document evidence of misconduct, criminal activity or fraud; or
2. An associate degree or 60 credits from an accredited college and six (6) years of satisfactory full-time experience as described in “1” above.

Desired Skills:

A Bachelor’s Degree in Criminal Justice, Business Administration, Finance, Computer Science or a closely related field is preferred. Candidates are required to have at least 3 years of experience in conducting investigations into complex financial and audit allegations; knowledge of law enforcement procedures and applicable statutes; security procedures; and investigative and interviewing techniques and the ability to conduct and direct interviews. Candidate should be well-organized, possess excellent judgment and have strong inter-personal, written and oral communications skills. Strong computer skills are required with the ability to operate in a Microsoft environment including Office 365, Word and Excel.


Job title:  Performance Monitor/Analyst
Starting Salary:  $60,364 - $75,455
Open & Closing Dates:  9/13/19 – 10/13/19
Agency:  Office of the Inspector General/Metropolitan Transportation Authority
Location:  New York City, New York
Hours:  Full-Time - 9:00am to 5:30pm (7.5 hours/day)

Responsibilities:

Seeking an individual to evaluate MTA initiatives using qualitative and quantitative methods, monitor organizational performance metrics to assess the timeliness, efficiency, and cost-effectiveness of agency actions; Work closely with OIG staff members to plan and conduct projects; Gather data by interviewing personnel, reviewing records, observing operations, and analyzing databases and dashboards; Prepare clear reports that highlight areas showing progress and areas of concern.

Qualifications:

1. Bachelor’s degree (master’s preferred), in fields such as public administration, organizational development, business administration, political science, or the social sciences,
2. Minimum of three years of relevant work experience.

Desired Skills:

Demonstrated analytical skills, critical thinking skills, and research aptitude.
Excellent oral skills for conducting interviews and briefing officials on the results of analysis. Interviewing experience a plus.
Strong writing skills for documenting interviews, summarizing evaluation findings, and drafting reports.
Proficiency in Excel and other MS applications. Familiarity with Access, Tableau, or other data-analysis programs a plus.
Ability to handle multiple projects while maintaining careful attention to detail and accuracy.
Project management experience a plus.


 

We are an Equal Opportunity Employer committed to diversity.

To apply, please send your résumé and cover letter to the following:

Recruitments
MTA Office of the Inspector General
One Penn Plaza, 11th Floor, Suite 1110
New York, NY 10119
Email: recruitments@mtaig.org

Only applicants under consideration will be contacted