Report Fraud

Write To Us:

Two Penn Plaza
5th Floor
New York, NY-10121
Complaint Here

Call Us:


Email Us:

Office of the MTA Inspector General (OIG) Internet Privacy Policy


The OIG is committed to protecting your privacy when you use the OIG’s website. Consistent with the provisions of the New York State Internet Security and Privacy Act, the New York State Freedom of Information Law, and the New York State Personal Privacy Protection Law, this Policy describes the OIG’s privacy practices regarding information collected from users of the OIG’s website.

This Policy also describes what information is collected when you access the OIG website and how that information is used. Because this Policy only applies to the OIG website itself and not linked websites, you should examine the privacy policy of any other websites that you access from the OIG website.

Please carefully read this Policy before submitting any personal information, including your e-mail address, for the purpose of filing a complaint, providing information with respect to employment opportunities, or for any other reason. Please note that this Policy may change from time to time without special notice to you, so please check back to review the most recent version of this Policy.

For purposes of this Policy, "personal information" means any information concerning a natural person, which, because of a name, number, symbol, mark, or other identifier, can be used to identify that natural person. The OIG only collects personal information about you when you provide that information voluntarily by sending an e-mail, or submitting information for employment purposes. The information that is available to us from your visit to OIG’s website depends upon which sections of the website you visit and what actions you take during such visit.

Information Collected Automatically When You Visit the OIG Website

The OIG monitors OIG website user traffic and patterns, and automatically collects certain non-personal information about your visit such as the internet domain name from which you access the OIG’s website, the type of browser and operating system you used, the date and time of your visit, the pages you visit, and the referring web site address, if any. This information is used to improve the content of the OIG’s website and to help understand how users are interacting with the OIG’s website. This information is not collected for commercial marketing purposes and the OIG will not sell or otherwise disclose the information collected from the OIG’s website for commercial marketing purposes.

Cookies and Web Beacons

The OIG’s website may use cookies to track how you visit certain pages on the website. The use of cookies is a standard practice among Internet websites. Cookies are small amounts of data that are sent to your browser from our web servers and are stored on your computer’s hard drive, not on our site. Cookies collect information that includes the server your computer is logged into and your browser type. Cookies used in connection with the OIG’s website do not retrieve any other data from your hard drive, or capture your e-mail address or any other personal information. Accepting cookies is required if you want to use certain of the OIG website functions because they are essential for site administration and security.

The Audit and Analysis Unit:

The Audit and Analysis Unit of the OIG conducts in-depth audits and analysis of a wide variety of the business and service-related activities of the MTA and its constituent agencies, as well as contractors who service the MTA. The Audit and Analysis Unit's evaluates whether MTA operations are safe, timely and cost effective, and makes recommendations for improvement wherever possible. If evidence and analysis of fraud or criminality or other wrongdoing is found, the OIG Investigative Unit is brought in to investigate.

From time to time, the OIG website may use web beacons, alone or in conjunction with cookies, to determine what ads you click and other actions you take on the Internet, to help us better provide relevant products, services and information to you and to help us effectively measure advertising effectiveness. We also collect information on our website through the use of web beacons or 1x1 pixels. A web beacon is a transparent 1x1 pixel image that has been placed on a web page and sends a signal when a user has visited that page. A web beacon does not contain any personal information. No information that is personally identifiable to you is transmitted to the third party using the web beacon. The third party is required to protect the privacy of the information it receives using Web beacons or cookies and is not allowed to use the information it receives for any purpose beyond what is necessary to assist us. We do not sell, rent, trade, or otherwise distribute information about you gathered through the web beacons or pixels with any third parties.

Information Collected When You E-mail the OIG’s Website, or Submit Information for Employment Purposes

During your visit to the OIG’s website you may submit information to (1) initiate a complaint or (2) regarding opportunities for employment. The information, including personal information volunteered by you for such purposes, is used respectively to process the complaint or to undertake the employment review process. The information collected by the OIG may be shared with other MTA or outside agencies as appropriate. The information is not collected for commercial marketing purposes and the OIG will not sell or otherwise disclose the information collected from the OIG’s website for commercial marketing purposes.

The OIG does not collect any personal information about you during your visit to the OIG’s website unless you provide that information voluntarily by sending an e-mail while filing a complaint or for purposes of employment. The OIG’s website does not knowingly collect personal information from children or create profiles of children. Users are cautioned, however, that the collection of personal information submitted in an e-mail be submitted by an adult, and may, unless exempted by federal or state law, be subject to public access. The OIG strongly encourage parents and teachers to be involved in children's Internet activities and to provide guidance whenever children are requested or otherwise have the opportunity to provide personal information online.

Disclosure of Information Collected Through the OIG’s Website

The collection of information through the OIG’s website and the disclosure of that information are subject to the provisions of the New York State Internet Security and Privacy Act. The OIG will only collect personal information through the OIG’s website or disclose personal information collected through the OIG’s website if the user has consented to the collection or disclosure of such personal information or under the circumstances described below. The voluntary disclosure of personal information to the OIG by the user constitutes consent to the collection and disclosure of the information by the OIG for the purposes reasonably ascertainable from the nature and terms of the disclosure.

However, the OIG may collect or disclose personal information without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties of the OIG authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or required by law; (3) required for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.

Further, the disclosure of information, including personal information, collected through the OIG’s website is subject to the provisions of the New York State Freedom of Information Law and the New York State Personal Privacy Protection Law.

The OIG may disclose personal information to federal or state or local law enforcement authorities to enforce the rights against unauthorized access or attempted unauthorized access to the OIG’s information technology assets or against other inappropriate use of the OIG’s website or other OIG property.

Retention of Information Collected Through the MTA Website

The information collected through the OIG’s website is retained by the OIG in accordance with the applicable records retention and disposition requirements of New York State law. Information concerning these records retention and disposition schedules may be obtained at and by contacting the OIG Records Access Officer.

Freedom of Information Law Request (FOIL) Through the OIG’s Website

Any user may submit a FOIL request to the OIG’s Records Access Officer to determine whether personal information pertaining to that user has been collected and retained through the OIG’s website. Any such request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or other appropriate identification. Such a request should be mailed to the OIG’s Records Access

The OIG’s Records Access Officer shall, within (5) business days of the date of the receipt of a proper request: (i) provide access to the personal information; (ii) deny access in writing, explaining the reasons therefor; or (iii) acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.

In the event that the OIG has collected and retained personal information pertaining to a user through the OIG’s Website and that information is to be provided to the user pursuant to the user's request, the OIG’s Appeals Officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth in section 95 of the New York Public Officers Law.

Confidentiality and Integrity of Personal Information Collected Through the OIG Website

The OIG is strongly committed to protecting personal information collected through the OIG’s website against unauthorized access, use, or disclosure. Consequently, the OIG limits employee access to personal information collected through the OIG’s website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information are required to maintain its confidentiality and disclose it only as permitted under this Policy.

In addition, the OIG has implemented procedures to safeguard the integrity of its information technology assets, including, but not limited to, authenticating and monitoring. Security procedures have been integrated into the design, implementation, and day-to-day operations of the OIG’s website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.


In order to provide users with certain information, the OIG’s website may provide links to the websites of local, state, and federal government agencies, and to the websites of other public and private organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link from the OIG’s website to another website you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy, if any.


The information provided in this Policy should not be construed as giving business, legal, or other advice, or warranting as fail-proof, the security of information provided through the OIG’s website.

Contact Information

Records Access Officer
Office of the Inspector General - MTA
Two Penn Plaza, 5th Floor
New York, NY 10121
: (212) 878-0001
: (212) 878-0003