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Statistical Highlights

​​​​​​​​​2020 Statistical Highlights

At the request of good government and transit advocacy groups, for the second year in a row the OIG is reporting on its year-end statistical highlights, as detailed below.

2020 marked another impressive year for the OIG’s work in support of the MTA and its constituent agencies: MTA New York City Transit (NYC Transit), MTA Long Island Rail Road (LIRR), MTA Metro-North Railroad (MNR), MTA Bridges and Tunnels (B&T), MTA Bus Company (MTA Bus), and MTA Construction & Development (C&D).1

In 2020, OIG Intake staff processed 1,227 complaints, the second highest number of complaints received in the past 5 years, from individuals both inside and outside the MTA. As many of the OIG’s complaints come from riders and their interaction with service, the​ OIG is especially proud of these results during this pandemic year.

 
 
 
Complaints
historical OIG complaint data
1 As used in this rep​ort, unless the context indicates otherwise, the term “MTA” includes the constituent agencies.
 
 

COMPLAINTS BY SOURCE

COMPLAINT DISPOSITION & ​RESOLUTION

COMPLAINTS BY AGENCY INVOLVED

COMPLAINTS BY METHOD OF REPORTING

COMPLAINTS BY ALLEGATION TYPE

​​The OIG is actively monitoring billions of dollars in megaprojects and major initiatives from overtime and fare evasion, to Superstorm Sandy resiliency and transformation.​
Superstorm Sandy Resiliency:$4.8 billionHomeless Initiatives:$5 million/year​
Overtime Reform:$1.079 billion/year​
Third Party Monitors
MTA Transformation:$370 million - $530 millionEast Side Access:$11 billion
Fare Evasion Estimates:$250 million/year​
LIRR Third Track:$2.6 billion

OIG ISSUED 30 REPORTS IN 2020

OIG ISSUED 75 RECOMMENDATIONS​

OIG’S WORK RESULTED IN 20 DISCIPLINARY ACTIONS, A 100% INCREASE FROM 2019

OIG’S WORK LED TO 6 PROBLEMATIC EMPLOYEES AND MANAGERS RETIRING, RESIGNING, OR BEING TERMINATED, A 50% INCREASE FROM 2019:

OIG AUDIT UNIT

OIG INVESTIGATIONS UNIT

QUESTIONED COSTS/LOST REVENUE2: $287,406,527

MONEY RECOUPED IN 20193: $1,859,569​

MONEY SAVED ON OUTSIDE SANDY MONITORS TO DATE: $20,000,000

In response to a Federal Transit Administration requirement to provide monitors for the projects funded by the $4.8 billion Hurricane Sandy Recovery Grants, the MTA established a monitoring oversight committee, which includes the OIG. By having the OIG and other MTA agencies do this monitoring work, instead of third-party monitors, internal MTA estimates show the MTA saving $20 million for current construction projects, and up to $48 million for total construction projects.

2 A cost/lost revenue is questioned by the OIG based on the possibility of: (1) an alleged violation of a provision of law, regulation, contract, grant, cooperative agreement, or other agreement or document governing the expenditure of funds; (2) a finding that, at the time of the audit, such cost is not supported by adequate documentation; (3) a finding that the expenditure of funds for the intended purpose is unnecessary or unreasonable; or (4) a finding that a lost revenue could be prevented or addressed in a more efficient or effective manner.

3 Includ​es OIG's, joint task forces', and joint matters with law enforcement partners' civil, criminal, restitution, recoveries, settlements, and forfeiture.​






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