At the request of good government and transit advocacy groups, for the first time in over a decade, and with more detail than ever before, the OIG is reporting on its year-end statistical highlights, as detailed below.
2019 marked an impressive year for the OIG’s work in support of the MTA and its constituent agencies: MTA New York City Transit (NYCT), MTA Long Island Rail Road (LIRR), MTA Metro-North Railroad (MNR), MTA Bridges and Tunnels (B&T), MTA Bus Company (MTA Bus), and MTA Capital Construction Company (Capital Construction).1
In 2019, OIG Intake staff processed 1,375 complaints, 101% more complaints over 2018, from individuals both inside and outside the MTA. This dramatic increase in complaints broke an all-time record for most complaints received by the OIG in a single year.